All UK travel agencies are required by law to provide insurance or bonds to cover their customers money. We are members of ABTA (membership number Y6709) and details of our FPI (Financial Protection Insurance) can be seen below.
Lupine Travel/special-destinations.com (a trading name of Lupine Group Ltd) is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ” The Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with Lupine Group Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Lupine Group Ltd. This insurance has been arranged by Towergate Travel through Zurich Insurance PLC.
In the unlikely event of Insolvency, you must inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140, by email at email@example.com or by post at 3000 Hillswood Drive, Hillswood Business Park, Chertsey, Surrey KT16 ORS. Please ensure you retain the booking confirmation form as evidence of cover and value
Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.